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Overview

This paragraph applies if you buy as a consumer from European Union, as defined in the European Union Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Provided those regulations apply to the transaction concerned, then the following terms apply to the contract.

– As required by the Regulations, details of our after-sales service and guarantees, if any, are given in atturtuchi.com terms and conditions or in catalogues.

-You may cancel your order at any time before the expiry of 14 days from the date you receive the Goods, not including the day you received it.

-The option to cancel your order is not available:

– if you purchased worn or damaged products knowingly, during a promotion or clearance;

– sealed audio or sealed video recordings or sealed computer software, if these become unsealed after delivery;

– if the Goods become mixed inseparably (according to their nature) with other items after delivery.

-If you decide to cancel your order within 14 days after we have despatched the Goods, you have a further 14 days in which to return the Goods.

-You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of repacking and returning the Goods.

– If you give notice to cancel the order to purchase the Goods, but then fail to return it within 14 days, we are entitled to arrange for its collection. If we do, we will look to you to repay the cost of collection.

– If the Goods you return show any sign of damage or loss due to your checking, then we shall be entitled to deduct the cost from your refund money.

– In the event of cancellation of an order by you in compliance with these terms, we will refund any money due to you (by direct refund or giving you a voucher) within 14 working days.

– To assist us in identifying your Goods on receipt by us, we ask you to provide your e-mail address for a return reference to be placed below our address / returns label.

Goods returned

These provisions apply in the event that you return any Goods to us for any reason except as a result of your cancellation under the Regulations:

-We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.

– Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.

– The Goods must be returned to us as soon as any defect is discovered but not later than 14 days.

– So far as possible, Goods should be returned:

– with both Goods and all packaging as far as possible in their original condition;

– securely wrapped;

– including our delivery slip or manufacturer’s delivery slip

– at your risk and cost.

– You must tell us by email message that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a procedure for return. If you do not follow this procedure, we may be unable to identify you as the sender of the Goods.

– In returning faulty Goods please encloses with it a note clearly stating the fault and when it arises or arose.

– If delivery was made to Irish address, you are also protected by the Supply of Goods and Services Act 1980.

– If we agree that the Goods are faulty (See paragraph 4), we will:

– refund the cost of return carriage;

– refund or replace the Goods as we choose.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.